Help

Vacation start/stop

If you will be out of town, you can set a vacation start/stop. You will still be able to access the eJournal while you are away.

To set a vacation start/stop, navigate to the subscriptions page, expand your subscription by clicking on the blue arrow next to the subscription name and click the Vacation stop button.

Subscription payment

To make a payment, navigate to the subscriptions page, expand your subscription by clicking on the blue arrow next to the subscription name and click the Make a payment button.

Payment history

Your payment history is available online. New payments may take 60 seconds or longer to become availalbe in your payment history.

To view your payment history, navigate to the subscriptions page, expand your subscription by clicking on the blue arrow next to the subscription name and click the Payment history button.

Update payment method

If your subscription utilizes EZPay (automatic payments), you can update the credit card used on the subscrption account.

To updated your payment method, navigate to the subscriptions page, expand your subscription by clicking on the blue arrow next to the subscription name and click the Update payment method button.

Delivery issues

If you are experiencing an issue with the delivery of your paper, you can place a delivery issue along with a delivery action for your subscription. For custom delivery concerns, select other and type your delivery concern in the Message box.

To place a delivery issue, navigate to the subscriptions page, expand your subscription by clicking on the blue arrow next to the subscription name and click the Delivery issue button.

Carrier tip

To place a carrier tip, navigate to the subscriptions page, expand your subscription by clicking on the blue arrow next to the subscription name and click the Carrier tip button.

Update password

Your password is used for logging into ABQJournal.com, the eJournal and Journal Rewards.

Click here to update your password.

Edit profile

You can update your address, change your phone number and update your email address.

Click here to edit your profile.

Contact customer service

If you have further questions or need additional assistance, contact customer service.

Click here to contact customer service.